Emi & Eve covers the cost of reasonable repairs under normal wear for the first 12 months after purchase. If a piece shows signs of improper care, or is damaged in a way resulting from something other than normal wear, we will repair or replace the piece at cost. An estimate of the repair can be given prior to the repair. Customers are responsible for return shipping costs.
After the 12 months warranty period, we will repair or exchange pieces at cost.
Please note that if any other jeweller undertakes work on one of our pieces, including resizing or repairs, this warranty will be voided. We strongly recommend returning to us for repairs as we do not take any responsibility for repairs or resizes undertaken by other jewellers.
If your piece needs repair you can return it to us at one of the below addresses:
Return address Asia: 20A Tanjong Pagar Road, Singapore 088443
Return address Europe: Bannenberglaan 4, 5581 AH Waalre, Netherlands
Return address Australia: U2 9 Baldwin Street, Como WA6152
Please contact us prior to returning your piece, and ensure that all of your details, including your order number and return address are included.
We recommend using a courier service with full insurance to return your piece. Please ensure the shipment requires a signature on delivery and the piece is adequately packed and padded. We will not accept any liability if the piece is damaged in transit due to poor packaging.
We will let you know once we have received your piece, to give you an indication of any cost involved, and expected timeframe.
For queries regarding repairs please contact [email protected]