Terms and Conditions

Duties and taxes

Occasionally, dependent on the recipient country and the relevant import laws, duties and taxes may be payable. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.

Stones

Emi & Eve pieces use predominantly natural stones. These can naturally vary in shade and colour. Stones shown in online images may not always exactly match the stone in the jewellery piece purchased.

Faults

Emi & Eve jewellery is entirely handmade and therefore there will always be some variations between pieces. These pieces delicate and should be handled and worn with care. Please see our Care Guide for more info on this. Normal wear and tear on jewellery items is not considered a fault.

If you feel a piece of jewellery is faulty, or if breakage has occurred, please contact our team at [email protected] The piece will be assessed in line with our warranty guidelines.

Payment

All payments on www.emiandeve.com are processed through our secure payment gateway, via PayPal or credit card.