Shipping and returns

Packaging

All our items come in a gift box which is handmade in Bali. We ship using recycled packaging as much as possible. If you would like a special note inserted please state it in the area provided before check out.

Shipping

We ship generally within 2-3 business days of receiving an order. We ship anywhere in the world with DHL Express door to door tracked service from Bali, Indonesia. Depending on your location, your purchase will reach you between 2 and 7 days after shipping. You will receive a tracking number and shipping updates.

Returns

If you are not completely satisfied with your online purchase, you can send it back to us for an exchange or a refund within reason. Send us an email to [email protected] before you do so stating your concern.

• For health and safety reasons, we cannot accept returns for pierced earrings. All promotional offer items, including sample sale pieces and discounted items, are considered final sale and are not eligible for a refund or return.
• We accept all international returns within 10 days of delivery. If you wish to return a product please inform us by emailing [email protected].  If a request is not lodged within 10 days of delivery, you will be ineligible for a refund. Note that sale items or custom engraved items are not eligible for a refund.
• All merchandise returned must be unworn, unwashed, and sent together with ribbon box packaging intact.
• Postage will be at the buyer’s expense. We recommend using registered/trackable post as we do not hold responsibility for lost packages.
• In case merchandise is not available for exchange, you will be reimbursed.

Returns procedure:

• Please email [email protected] and include the following information:
  Subject: Return Confirmation Request
  Name:
  Order number:
  Return or Exchange:
  Reason:

Store credit or refund:

• Your Return Confirmation number will be emailed to you once we process your request. Returns will not be accepted without a Return Confirmation number.
• Print your confirmation email and include it with your package.
• Pack and securely seal the merchandise in the original package if possible. Please write your Return number visibly on the outside of the package.

Your item must be returned within 5 days of receiving your Return Confirmation number.

Choose the return address most applicable to your location. If you are located in the USA, please return to our Europe address.

Return address Asia: 20A Tanjong Pagar Road, Singapore 088443

Return address Europe: Mgr. Bannenberglaan 4, 5581 AH Waalre, Netherlands

Return address Australia: U2 9 Baldwin Street, Como WA6152, Australia

Refunds

Refunds will be processed via the original payment method within 24 hours of your item being received by Emi & Eve customer care. Alternatively, you can choose to keep store credit by letting us know in your email.